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Podcast: SLA Conference 2014 Mix – Part 1

For the SLA Europe podcast, Dennie Heye asked a variety of SLA members to send clips they recorded at the SLA Conference in Vancouver. This way he received a great collection of recordings: first timer’s impressions, interviews with board members, summaries of meetings, and much more. He will compile several SLA Europe episodes using this clips to give you a unique insight into what was going on at the SLA conference.

In this episode you’ll here:

  • Geraldine Clement-Stoneham interviewing Jill Strand (president elect)
  • Rosie Hare – SLA Europe Early Career Conference award winner giving her first impressions of the conference
  • Geraldine Clement-Stoneham interviewing Khalilah Gambrell (responsible for user experience at EBSCO)
  • David Cappoli – brief summary of the open SLA board meeting
  • Marlene Vogelsang – looking forward to the SLA conference

You can find the podcast episode for streaming or downloading here

ECCA winner Rosie Hare’s conference reflections: Part 1

Rosie Hare is the recipient of one of our 2014 Early Career Conference Awards in partnership with the Leadership and Management Division, and got to attend the SLA 2014 Annual Conference in Vancouver. This post is the first of a two part blog on Rosie’s SLA conference reflections, so look out for the second part coming soon.

A conference across cultures (and why I love karaoke)



ECCA winners Rosie Hare, Lindsay Robinson and Michelle Bond

It’s now been just over one month since the end of the SLA 2014 Annual Conference in Vancouver and it’s taken me until now to properly gather my thoughts and actually sit down and write about my experience. I  didn’t get chance to attend SLA Europe’s Spotlight Session on ‘Working Across Cultures’ on the last day of the conference, as I was in another session ran by the fabulous Mary Ellen Bates. However, the theme of librarians working globally and across different cultures was something that particularly resonated with me – and that the conference theme of ‘Beyond Borders’ really achieved its aim!

Looking at all of the business cards I collected from various people over the course of the conference, I am thrilled to have met librarians and information professionals from as far and wide as Arkansas, New York, Kentucky, North Carolina, Saudi Arabia and New Zealand. As if getting the opportunity to travel over 5,000 miles to Vancouver wasn’t enough, I have been able to make professional contacts with so many people from different walks of life and I know that my relationship with SLA and those who I met this year is only just beginning.



Nothing could have prepared me for the sheer scale of the conference itself. I knew that it would be bigger than any other professional event I’d ever attended and the Vancouver Convention Centre was a very impressive place. I later found out that the venue itself has been designed on environmentally sustainable principles and works hard to be as green as possible, which made me feel all the more virtuous having spent three days in there. It took me until at least lunchtime on the second day of the conference for everything to fully sink in and for me to think: “OH MY GOSH, I’M IN VANCOUVER!” (This was possibly down to jet lag). But, in all seriousness, I think I was suffering from crippling imposter syndrome and wondering if the nice people at SLA Europe and the Leadership and Management Division (LMD) had made a mistake picking me as an ECCA. What on Earth could little ol’ me bring to a massive international conference like SLA?

Obviously, I know these thoughts are ridiculous and when meeting the wide variety of people I met at the conference, so many of them seemed genuinely interested in talking to me, listening to my opinion and finding out more about my role in libraries in the UK. A big highlight of the conference was being able to attend the LMD Annual Business Meeting and Lunch, where I got presented with my ECCA and was able to meet many of the LMD members. Dee Magnoni (who was the head of the 2014 Conference Advisory Council) said some lovely words and I was genuinely moved by the kind words of others in the division too. It’s moments like that which make me feel so grateful and honoured to be part of such a welcoming profession.

I initially wondered whether a lot of the sessions wouldn’t have relevance to libraries in the UK and whether many of the issues being discussed would be too North American-centric. I couldn’t have been more wrong and it was actually refreshing to know that many of the challenges we are facing in our profession are international and we are able to offer help and support to each other regardless of our culture or specific country or workplace. I attended a lot of enjoyable and informative sessions but my favourite session of the entire conference was called ‘Leadership in a Time of Disruption: Reconnecting Intellect and Practice’ delivered by Christina Neigel from the University of the Fraser Valley. I enjoyed it so much, that I’m going to dedicate part two of my conference reflections to my thoughts on that session and on the themes that Christina discussed. Watch this space!

As well as the conference having a packed daytime schedule, I was well aware that conference events run late into the night too, and many of the Open Houses and receptions did not disappoint. I’ve included some photographs of me and my fellow ECCAs being presented with our awards at the International Reception, which was followed by the IT Dance Party. Meeting the folk from SLA Europe was great, as I’d exchanged emails and tweets with many of them but had never met them in person, so it was good to get to know them a bit better. It is the start of what I’m sure is a beautiful friendship, especially since I have just become the new SLA Europe blog editor – so this won’t be the last you hear from me. The karaoke on the Sunday evening was also incredibly fun and I was even brave enough to get up and sing. I’m hoping to make a return for Boston 2015, if only for a second round of karaoke. Americans really do know how to party!

ECCA winners and SLA Europe President Don Roll at the International Reception. From left to right: Rosie Hare, Michelle Bond, Lindsay Robinson, Don Roll



For now, I’ll leave it there with the promise of my follow-up post about Christina Neigel’s session. For those who are eligible and are debating applying for an ECCA next year, do it! I can’t emphasise enough how much of a worthwhile experience it is and how it has definitely changed my professional life for the better. If you have any questions, please don’t hesitate to contact me on Twitter: @RosieHare and look out for part 2 of my conference reflections.

Event: Cosmopolitan Spitalfields Tour with Rachel Kolsky – 4th of August

Cosmopolitan Spitalfields Tour with Rachel Kolsky

Join us for a walking tour around Spitalfields, generously sponsored by LegalinX-7Side.
Meet at 6.15pm by the Goat Sculpture, Bishop’s Square. The nearest tube is Liverpool Street.

In and around Brick Lane, now a wonderfully regenerated creative urban enclave, has always been a haven to immigrant communities seeking a refuge. The Jewish community no longer lives in Spitalfields but the streets and buildings still evoke memories of their synagogues, schools and soup kitchens. Join our Blue Badge Guide and SLA Europe member, Rachel Kolsky, to discover the Jewish East End, contemporary street art and stories of the Huguenots and Bengalis, whose stories are also woven into this ever popular walking tour. We end at a local hostelry for drinks and networking.

SLA Members: Free
Non-Members: £10

Book your tickets on Eventbrite. If you have any questions, please let the know.

Our Sponsors:


LegalinX-7Side is a market leading provider of accurate, trusted and critical business, property and consumer information. Product & Service lines include: UK and International company information, Formations & Secretarial, AML and Credit Reports.

Member interview: Meghan Jones, 2014 SLA Conference Scholar award winner

Meghan Jones, Chair of the Digital Communications Committee of SLA Europe, won the very prestigious 2014 SLA Conference Scholar award sponsored by LexisNexis. This award enabled Meghan to attend the SLA annual conference for the first time, which this year was in Vancouver, Canada. Meghan gives us her impressions of the conference, provides some advice for professionals considering switching sectors, and tells us about some of the benefits of volunteering.

Can you tell us a bit about your background? How did you first become involved in the information profession?

Originally, I was an IT person! My original degree was in web content management and I worked (and still do as a side project) as a web developer and programmer but as it got closer to graduation, the less I wanted to keep working in that environment. I contemplated converting my degree to a law degree (one third of my degree was law related – IPR etc. and that still remains a personal interest) but after talking to my lecturers (we had some crossover with the library degrees at MMU), I started applying to graduate traineeships to see how I felt about librarianship. I became one of the two grad trainees at The Honourable Society of Gray’s Inn in 2006 and swiftly decided that I actually quite liked this librarianship lark, so started my MSc in 2007 and here I am.

Meghan JonesCan you give some examples of where you have worked, and in what sorts of roles?

Oh, let’s see. My grad traineeship was at one of the Inns of Court and after that while studying, I held a series of part time legal sector jobs at the same time, including the part-time/solo librarian for 8 New Square chambers (they are an IPR chambers, incidentally), a Knowledge Management assistant for Lawrence Graham, evening assistant at Gray’s Inn, a front half administrator for Nature and then as I finished lectures, the full time solo librarian for an American law firm (Gibson Dunn and Crutcher), which actually came about because I was their temp looseleafer (20 hours of looseleafing a week!) before their librarian went on maternity.

After I graduated, I became part of the systems librarian team at The King’s Fund (health and social care think tank) and then part of the global KM team at Arup (engineering) before accepting a permanent position at the University of Brighton, where I am back in systems again. I like to think I’m playing a long running game of Library Sector bingo!

What advice would you give to someone considering changing sectors?

Go for it! As a librarian, most of your skills really are transferable and as long as you’re flexible and willing to ask for help when you need it, you’ll do fine! Even though I was on the systems team at The King’s Fund, I still did enquiry shifts despite never working in the health sector before and really, it was just a case of learning what the go-to databases and journals were or applying a bit of logic as to which organisation would have what statistics etc. I had to do that when I started in law and it is just something you keep learning as you go.

Can you tell us why you first became a member of SLA and how you benefit from it?

I joined SLA in 2010, after applying for an ECCA. I wasn’t successful but I soon got lured on to the Digicomms committee (I think they said there was candy…) and I haven’t looked back. It’s given me a lot of useful contacts; I particularly like being a member of the academic division because I can reach the knowledge of a bunch of academic librarians from across the world. Plus, with my work as Digicomms Chair, I get to a lot of behind the scenes work on things like vendor relations and sponsorships, which are excellent learning experiences.

I’ve volunteered for all of the professional organisations I’ve joined – BIALL, CILIP, SLA – and I really would recommend it, you learn so much and you make some many useful connections with other information professionals.

What did you most enjoy about the conference?

Oddly enough, the sheer size! There were so many sessions but the culture of the conference is very much in favour of wandering in and out (quietly, of course!) so I actually saw quite a lot of interesting sessions. Also, excellent wifi and an electronics charging zone! The location didn’t hurt either!

Can you tell us about your favourite conference session?

The session on finding people via social Media! Eyeopening and slightly terrifying! The speaker worked for Toddington International on their social media intelligence side and it was fascinating to learn how they assist with police operations etc. The number one take away for me was: Never Use Location Services! Also, that other people are the weak links when it comes to finding information because while you can control what you have put online, you can’t necessarily do that with what others do that involves you.

Also, people put some stupid things on the internet! Like a list of crimes they committed during the Stanley Cup riots a couple years ago. On Facebook. With their name and picture and all sorts of lovely identifying information! Needless to say, they served some time!

How do you think this award will change your professional career?

It is hard to say! I mean, it has certainly allowed me to undertake some major CPD by attending the conference and it has definitely gone on my CV and my work certainly is proud but ultimately, it really is more of a personal benefit, I think. It has given me a better baseline level of confidence for applying for other awards in the future (top tip! Don’t be humble – I really do have to thank the lovely people who looked over my application and sent it back with notes that said things like “big your self up more here!” again, for approximately the millionth time. Thanks, Marie, Sam and Laura!). It’s also just nice to have hard work rewarded, and that’s always an ego-boost!

As Chair of the Digicomms committee for SLA Europe, what are your plans for the coming year?

A new website! We’re hard at work on a new version of the site, which we hope will help meet the expectations of our members. Otherwise, lots of plans for content that helps connect us more to the wider organisation and just generally continuing to provide information that people find useful. We’ve got some good podcast episodes lined up and hope to continue to provide those on a regular basis!

Event Review: Sarah Wolfenden on the Perfect Information Conference

Our thanks to Sarah Wolfenden for this recap of her time at the 2014 Perfect Information conference. Sarah won the PI and SLA Europe Professional Development Award 2014 and presented a session as part of the conference. Her session was reviewed previously.

It was a Tuesday evening in early May and I found myself at Coombe Abbey, as you do, being led down a dark corridor by a silent hooded monk. Candles flickered, casting eerie shadows across the tall imposing doors and thick walls. Sumptuous tapestries and velvet curtains muffled the sound of heels clattering across the stone floors as we were led towards our seats to be entertained and fed. The occasional ‘huzzah’ rang out as soup, chicken legs and salad were passed down the long wooden communal tables. Mead flowed freely. A couple, rather incongruously, practised their ballroom dancing as the rest of us tried to work out how to eat our medieval banquet minus cutlery.


An interesting venue is just one of the selling points the Perfect Information conference is known for. It also has a reputation for a combination of friendly people and an interesting programme. So, I was thrilled to find out I had won the PI and SLA Europe award to attend and to deliver a workshop about a project I have been involved in at my place of work.

The conference consisted of about 100 people so was much smaller than conferences I had attended in the past. As a result of this it felt much more intimate and I found it easier to talk to and get to know people. To complement this, the conference was very interactive; there were plenty of activities to do, small workshops to attend and online software to ask questions and answer polls with.

While I was the only academic librarian there, I found all of the sessions I attended relevant as they focused on various types of communication skills, continuous improvement, leadership, big data – all very transferable and applicable skills and topics. Each one led to much debate and discussion.

I was informed in one session of how people are moving away from using major search engines like Google to more specific sites such as BBC Good Food and TripAdvisor, leading to a more personalised service and responsive design, and inevitably to services like Everything.Me which promise to deliver information “at the right place and at the right time”.

In another, I learned about Neuro-Linguistic Programming and how aligning yourself with (but not mimicking) the person you are with can help create rapport and trust. I also became acquainted in a subsequent lecture with some more Japanese improvement terms (mura and muri) to add to my collection – I’m a fan of Kaizen – which relate to processes and how they can continually be enhanced.

This last lecture tied in quite nicely with my workshop, especially the sections on capturing the voice of the customer, continual improvements and communicating value. My workshop, delivered twice, focused on the work that my institution, Brunel University Library, has done so far in trying to achieve the Customer Service Excellence Standard and many of these themes overlapped. I was rather nervous to start off with but both groups really engaged and it led to many interesting conversations both during and after the workshop.

I thoroughly enjoyed my time at the Perfect Information conference: it was a beautiful venue, contained a good mix of informative sessions and I met some lovely people there. I would like to thank those who gave me this opportunity and I would definitely recommend this conference to others.

New podcast: Interview with Ally Crockford – wikimedian in residence

In the latest episode of the SLA Europe podcast, Dennie Heye interviews Ally Crockford who is the wikimedian in residence at the National Library of Scotland. You can find the podcast interview via the following link and you can also listen to previous episodes in the podcast archive.

Event: Summer Social – 16th of July

Summer Social – 16th July from 6pm

Barber Surgeon’s Hall, London EC2Y 5BL

This year’s summer networking party will be held the evening of Wednesday 16th July. We have chosen The Barber Surgeon’s Hall located in The City of London, a beautiful venue with a garden boasting the London Wall as its perimeter. Drinks and canapés will be served.

Generously sponsored By Dow Jones and Integreon

About our sponsors:


Dow Jones & Company is a global provider of news and business information, delivering content to consumers and organizations. Dow Jones has one of the World’s largest news-gathering operations with nearly 2,000 journalists in more than 80 bureaus, including The Wall Street Journal. Anotherpremium brand includes Factiva, the world’s best news and business information with search tools that fit every organization’s needs. For more information, please contact Steven.blanchard@dowjones.com.



Integreon partners with the World’s most forward-thinking firms, enabling them to optimize their operations through insightful outsourcing. Integreon offer a range of library and information services to help you cost-effectively deliver the information you need. Integreon’s services include Legal research and drafting, Business intelligence, Library management, Hard copy journal management and Information supplier management and purchasing.

Please contact for any questions about the event.

Buy tickets via Eventbrite

Free for SLA members, £20 for non-members.

We hope to see you there.

SLA Europe Events Committee

Member interview with Seema Rampersad

Seema Rampersad, Senior Business Researcher and Service Manager at the British Library, kindly tells us about her extraordinary travels,Seema her experience of switching sectors and the British Library’s research on what the research needs landscape will look like in 2023.

Can you tell us a bit about your background? How did you first become involved in the information profession?

By pure chance! The story begins as a Trinidadian teenager I knew that I wanted to see more of the world although I came from a loving and special family, friends, school and community. Initially I wanted to go to New York, but I was inspired by my aunt’s stories of places she had visited in Europe and this side of the world.  Later, I changed my mind and decided to come to London instead. It was the 80’s and there was a lot of US and British pop culture that we were certainly aware of in the Caribbean. I gravitated towards languages and Trinidad being an ex-British colony – we were taught in a British based system with some subjects such as English Literature and European History, so as soon as I finished A Levels I came to London –not taking up my Plan B space at the University of the West Indies.
With this mixture of interest, education, pop culture and my love of music, I wanted to study Mass Communications but I couldn’t find a course in London. I eventually signed up for the similar BSc (Applied Social Science) Information and Communication … the information word is crucial here as there were elements of both from the very beginning. I used to prefer with a big P the media and communications modules and even to this day think I did the right course as I still refer to principles and practices such as the Freedom of Expression, Censorship, Online Searching, Database Creation and Design (using DBase!) Social History, Managing Information Services, New Technologies, and General Communication.

I was given a placement at Industrial Relations Services, Eclipse Publishing so this course facilitated me to gain workplace experience too. When my course finished, I waited to get a working permit that gave me permission to stay on to work in communication/media, but it was so difficult to even get an interview in those days. I got one media-related interviewed at a TV company but they wanted me to set up a Video Library. Anyway, I decided not to waste any time and relied on the various vacancies available on the information side of my experience and luckily, and I got my first information professional job 20 years ago in the Business Information Centre in Coopers and Lybrand, which is now known as PricewaterhouseCoopers.

Can you give some examples of where you have worked, and in what sorts of roles?

I started off at Coopers and Lybrand in the Business Information Centre with a great bunch of colleagues who are now lifelong friends. I had direct responsibility for the ‘Books Acquisitions’ section, ordering or borrowing on average 10-20 books a day from HMSO, book suppliers and inter-library loans. I worked closely with graduate trainees who were gaining experience before their Masters in Information and/or Library school.  We had a physical library covering very broad business subjects from A-Z which was mainly used across the UK but also to other global regions, and consequently I had a very intimate relationship with the collection – ordering, sourcing, cataloguing, organizing and disseminating information.

Another big part was business information enquiry work on our Centre and there was no way you could bluff with the answers! We had support by more experienced staff in the background and I can honestly say that it took about two years to feel absolutely confident to be on my own entirely. Financial Times, Wall Street Journal, exchange rates, share prices, various financial indices, company and business information were mainly the name of the game then. This was just before the internet so we were evolving then even though we always had Library Management Systems, online databases and CDs. I am forever grateful to PricewaterhouseCoopers for its information rich activities, excellent knowledge management culture and global reach where I have made friends virtually and in person closely. It was an interesting time to work there and their investment in new technology was always quite advanced.

Next I worked for the Greater London Authority for four years and truly liked it for its holistic approach to providing an information service to internal staff, London boroughs, universities, UK and European partners, Urbandata.  It was a longstanding library with traditional information services, but we were also creating our own commercial database Urbadoc and IS Portal.  It was rewarding to contribute and participate in all the policy and planning making processes by disseminating current awareness documents, information and news on urban and social policy issues relevant to London.

Currently I am working at the Business and IP Centre at the British Library and it truly is an amazing place. There is all of life there! Yes, I work in Business Information but I am interested in all of the other subject areas such as the Humanities, Social Sciences, Science, African and Asian studies, The Newsroom etc. The talks, exhibitions and events have me constantly reminding myself of how grateful I am to be there.  Professionally it is fulfilling and exciting – you can have subject and professional development conversations with experts and curators like those put on by the Digital Scholarship team and our own business information and partner providers. In the Business and IP Centre there is no doubt that we are doing great things such as reference and research, face to face advice, workshops and project work (current on an Interreg Open Innovation with North West European partners) in a busy department. I am very lucky!

What advice would you give to someone thinking of switching sectors?

Go for it! I have worked in the private, public and have been a volunteer in the voluntary sector for 10 years. All sectors have positives and negatives for the employee and for the organizations themselves, and they use information in varying levels and ways. A large organization in the private sector can be fast-moving, clued-up and have more freedom in my experience. They are able to invest in technology and have a wider geographical connection and reach – so it is exciting and historically, they pay better! The public and voluntary sectors can be deemed to be purposeful and caring, which are therefore more rewarding to the employee. However all sectors have been hit by cut backs and dare I say – downsizing. There is less choice to move jobs now but it depends on the individual and how well-suited and passionate they are in their role and the organization they choose to work for.

What advice would you give to someone just starting out as an information professional?

For more than 10 years, I had direct responsibility for our Library and Information graduate trainees and I truly miss the enthusiasm and curiosity that some of them displayed in the year they worked with us. I would advise that you remain enthusiastic and engaged with your users and stay in tune with the needs of your stakeholders and organisation to demonstrate your added value. Make sure you network internally in your organisation and externally – a core part of our work is dealing with people in person or virtually, to build your relationships, stay proactive and skilled-up by attending courses and events. SLA Europe have some relevant seminars and David Gurteen’s Knowledge Café is also another great networking event. Use social media to connect and share with other professionals and be proud to be an information professional!

What excites you most about the profession today?

About ten years ago, I remember reading that due to the internet, information professionals had to display intelligence to add value and stay ahead of the game. I would like to think that we do now. There is so much information out there… but is it all free, organized, harvested? We build, create, source, push, leverage, analyse, package and scan the horizon.  That to me is intelligence, and not everyone has the skills and access to the resources we would have anyway. Social media, digital formats, blogging, apps, open access are all part of the information evolution or even the revolution as we know it – and that excites me!

What do you enjoy about being an active member of SLA Europe?

I particular like that SLA Europe is firstly quite affordable for the variety of membership benefits received. Membership offers seminars, networking events (some fun-filled!) and online resources – there is so much I have gained professionally in the last 12 years or so since being a member. I remember going to talks on various topics over the years; such as ‘Online Copyright’, ‘The Future of News’, ‘Tweeting while you work’ and many others that I can’t remember. The events committee has held some fabulous social events in amazing venues across London, and I particularly like a bit of networking and a party!

The technology has been changing constantly and it is good to rely on, exchange ideas and to learn from other professionals in the industry. I am on the Digital Communications Committee and have learnt the practicalities of running our website and social media channels, while in my working environments these spaces are controlled by IT departments. I like reading ‘Information Outlook’ over the years for stories from our counterparts in other regions, but I haven’t been to any SLA conference. It is perhaps something to aspire to in the future. I do like giving back to an organization that is guiding and developing me.

Read more »

SLA Europe Members at SLA2014: Events and Awards

SLA 2014 starts on Sunday the 8th of June and below is a round up of SLA Europe members who will be speaking or receiving awards or honours at SLA Conference this year.



SLA Europe Members may also wish to come along to the Chapter cabinet meeting to hear about wider affairs that may affect the chapter on the Monday at 5.30pm. SLA Europe will be represented by Don Roll and Samuel Wiggins as President and President-elect.

Event Review: Excelsior: Moving Upwards with the Customer Service Excellence Standard with Sarah Wolfenden

Our thanks to Karen Tulett for writing this review of Sarah Wolfenden’s SLA Europe & PI Professional Development Award conference session. Karen is Director of EMEA BIS, Publishing and Translation Services at Morgan Stanley. Sarah’s post on her experience at the PI conference will follow soon.

Sarah Wolfenden was the winner of the PI and SLA Europe Professional Development Award and as such was given the  opportunity to host a workshop at the Perfect Information Conference in May.  The PIC is well known in the industry for its depth and diversity of speakers and the thought of presenting to the ‘great and the good’ may have been off-putting for some , but Sarah’s session was delivered with poise and verve.  There was ‘audience’ participation, thoughtful discussion and a healthy use of post-it notes!

Sarah’s workshop was based on the Customer Service Excellence Standard Project and its implementation at Brunel University Library.   The workshop covered  an outline of the standard, reasons for choosing CSES at Brunel, the process and the benefits of being involved in gaining accreditation; including the highs, the lows, and the pitfalls!  We were encouraged to think about how we value the customer experience within our own organisations and where there is potential to raise satisfaction levels for both the clients and staff.   Sarah got us to think actively about  how we engaged with our customer base; how did we know whether we were providing an excellent service? What did our clients really want?

Despite coming from array of different organisations we found we had similar experiences and issues relating to our clients and our engagement with them. For instance, when asked to discuss in groups what question we would really like to ask our users, the response of ‘why they think all information is free’ provoked knowing looks and laughter from nearly all participants!  I am not alone…

Some of the techniques used by Sarah and her colleagues to engage with their users base were particularly interesting; blogs, Twitter, a post-it note suggestion wall  to name but a few.  The creativity and drive of Sarah and her colleagues definitely gave me food for thought and the interactive nature of Sarah’s session made me actively consider how I engage with my client base. Whilst accreditation may not have been for everyone at the workshop the principals of Customer Excellence rang true for all, and I for one will be  ordering a multitude of post-it notes!


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