Achieving Operational Excellence: Best Practices for Information Services

Key to meeting the challenges in today’s workplace is the ability to share best practice and pool experience. The seminar provides the opportunity to learn from others and to establish and strengthen perceptions of the value of the information centre. This session will offer some practical guidance on how to seek out the best procedures and how to improve organisational efficiency and performance.

Speaker: Liz Blankson-Hemans, Director Information Professional Development, Dialog, a Thomson business

Liz Blankson-Hemans has kindly given us a set of slides from the seminar:

Best Practice – Handout (pdf)

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