Have you noticed the recent increase in organisations carrying out reviews of their information service provision, with the intention of introducing change of some kind? Have you been asked to carry out such a review or are you part of the services being reviewed?
There can be many reasons for the review – cost concerns, new business requirements, technology changes – but one thing is constant. That change will result. Yet John Kotter, the change guru, revealed in his seminal book Leading Change only 30% of change programs succeed! However, while change can be unsettling, and inevitably there will be winners and losers, change can also generate new jobs, new skills, and opportunities to innovate and lead.
Come and hear our panel discuss their experiences at the coalface of undertaking reviews and managing change, and network with other professionals facing the same challenges.
Lesley Robinson, Interim Head of Knowledge Management at Baker & McKenzie and Independent Information Consultant will chair an expert panel, all with extensive exposure to various elements of change management, in presenting their views and sharing their experiences in an open discussion:
- John Coll – Head of Access, National Library of Scotland
- Veronica Kennard – Director, Rothschild
- Ray Phillips – Head of information Service Development, The King’s Fund
- Ian Wooler – Knowledge Management & MBTI practitioner – Director IDW Ltd & Senior Associate at TFPL
Venue: The Exchange Minster Pavement, Mincing Lane, London EC3R 7PP
Cost: free for SLA members, and £15 for non-members, payable on the night
- 6.00 – 6.30pm registration
- 6.30 – panel session
- 7.45 – Drinks and networking
- 9.30 – Close
To register for this event, please complete the online registration form.
John Coll is Head of Access at the National Library of Scotland. He is responsible for managing physical and intellectual access to all public spaces within this major research Library including reading rooms and the Visitor Centre, as well as digital services, exhibitions and events, information and enquiries, audience and customer research and the website and library guides. John has carried out a range of service reviews at the Library and as part of the Library’s Corporate Leadership Team is currently implementing a strategic management restructure.
Veronica Kennard has run Information Centre at Rothschild since 1991; she is responsible for the provision of research services to bankers around the world and ensuring that information sources are available at the desktop. Veronica’s career in information management began at the International Institute of Strategic Studies, followed by 11 years at the London Business School and stints at Bain & Company and Goldman Sachs. She was promoted to a director of the bank in 2005. In addition to her responsibilities in information, she also has oversight for Rothschild in the community. In the past few months Veronica has been involved in a global cost reduction review which has involved looking at areas where change is possible and where change appears to be impossible!
A veteran of a number of library reviews, both doing and being done to, Ray Phillips is currently Head of Information Services at the King’s Fund. He was brought in to help move the library to a smaller physical space while increasing their electronic presence. Has several years’ experience in information work, including 13 years in the NHS. NHS roles included four years managing Croydon Health Sciences Library, and four years as strategic lead for libraries and knowledge services at South West London Strategic Health Authority (SHA). At South West London SHA, Ray led on the strategic development of NHS-funded library services and also on various initiatives for the wider NHS library community in London.
Ian Wooler is a Knowledge Management Consultant and MBTI Practitioner with extensive business experience in Public, Private and Start-Up businesses. He specialises in blending people skills, learning styles, personality types, knowledge and experience with organisational processes and technologies for improvement in self, team and Corporate performance.